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Business Support Services Jobs, Arizona

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2 Jobs found, viewing matches 1 - 2.

QUALITY SPECIALIST - HUMAN RESOURCES - PHOENIX, AZ

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  • Sector: Business Support Services Jobs, Human Resources Jobs
  • Region: Arizona
  • Country: United States of America

Under general supervision, provides diversified administrative Human Resources support for the leadership and staff of a functional unit at assigned site. Responsible for monitoring, evaluating and documenting agent quality in support of the HR Service Center quality monitoring goals and initiatives by impartially and consistently reviewing calls, emails, and other customer interaction system...

METRICS & REPORTING ANALYST - PHOENIX, AZ

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  • Sector: Business Support Services Jobs, Human Resources Jobs, Information Systems Jobs
  • Region: Arizona
  • Country: United States of America

Provide analysis for North America HR Shared Service Center (SSC) performance and recommend operational changes and improvements based on evaluation of data and trends, including utilizing tools and data to assist in monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure that SSC performance is maintained within set parameters. This involves producing scheduled...

2 Jobs found, viewing matches 1 - 2.

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