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Manager, Global IT Governance and Standards

Job Field:
Business Support Services Jobs, Information Systems Jobs
Application Development/Software Jobs, Infrastructure Jobs, MIS (Management Information Systems) Jobs
Contract Type:
Full Time / Permanent
Salary Description:
on application
Kinross Gold
Job Ref:

Location: Toronto, Ontario, Canada

The Kinross Corporate Head Office is located in downtown Toronto and supports Kinross operations and projects worldwide. Corporate functions include Finance, Procurement, Health & Safety, Human Resources, IT and Investor Relations.

Job Description

Reporting to the Director, Architecture and Governance, the incumbent will manage IT Governance globally with accountability for key ITIL processes and enterprise level Software Asset Management. He/she will provide best-practices leadership in core ITIL, Software Asset Management and IT Audit.

The incumbent will require solid knowledge of ITIL Service Support and Service Delivery practices.  Areas of focus will include Demand, Change, Release and Problem management. They will lead the process definition and implementation of these capabilities, including configuration of the required technical tools. The role will also be responsible for defining and executing Internal IT Audits and working with external IT Auditors for compliance audits.

Job Responsibilities

Manage and continuously improve ITIL processes related to Demand, Change, Release and Problem Management, for the global IT organization.   Embed and support those processes in a standards-based application, deployed globally and accessible by ITIL workers and supported end users 

  • Work with IT stakeholders to continually mature the IT Service Management Framework to ensure continuous improvement of governance controls, guidelines, principles and quality practices;
  • Work with Architecture to continually mature the IT Service Management Framework and facilitate new service definition to meet evolving IT service requirements;
  • Make recommendations for automation and process improvement and implement within own area or share them with Process Owner;
  • Ensure that all customers, support staff and Service Desk staff are trained and provided with the appropriate documentation and information to execute on the processes;
  • Manage existing technology relationship with IT Service Management application vendors that are used in support of defined ITIL processes:
  • Perform non-technical application administration of utilized IT Service Management software;
  • Manage IT Service Management Software application lifecycle including patching and new release upgrades
  • Develop, track and report on metrics ensure effective usage of ITSM processes throughout the organization

                 Demand Management 

  • Monitor demand evaluation and execution, identify problems and bottlenecks;
  • Actively promote demand management throughout the organization, ensuring that it is widely and effectively used;
  • Act as demand manager for the IT & other application demand portfolios 

                  Change Management 

  • Review and redesign change management process to ensure that control and compliance obligations are met, while actively avoiding unnecessary complexity or the undue hindering of organizational agility;
  • Monitor, manage and continually approve the change management process and how it is executed in the IT Service Management suite;
  • Resolve change management conflicts;
  • Advance change records through the IT Service Management suite as required

                 Software Asset Management 

  • Develop and refine Software Asset Management policy and supporting procedures;
  • Manage software asset management administrator, providing guidance and support to ensure that they can successfully deliver on SAM objectives;
  • Ensure that software asset management tools are appropriately deployed & configured;
  • Ensure that major licenses are appropriately reflected and allocated in software asset management tools;
  • Provide reporting and recommendations on under-licensing, license risk, and cost reduction opportunities associated with over-licensed or underused software
  • Develop a roadmap to continually improve license compliance, to seek out unlicensed or under-licensed software, and to ensure that licensed software is deployed in a cost-effective manner;
  • Support software license contract holders to cost-effectively license software assets, including renewal support and contract negotiation assistance;
  • Develop guidelines to inform operations and project resources about the appropriate ways to deploy licensed software to maximize the value of software spend

Education and Experience

  • Bachelor’s degree in IT, MIS and / or a related field;
  • ITIL v3 Foundations certification
  • Completion of ITIL v3 Service Transition Lifecycle modules or Operational Support & Analysis Capability modules is considered an asset
  • Three plus years of demand/change/release management experience in multiple development environments
  • Experience with SOX ITGC annual risk assessments
  • Possession of an Internal Audit designation (CIA or CISA) is considered an asset
  • Ability to identify, define, interpret, and resolve medium to complex technical issues
  • Previous experience influencing and effectively communicating with internal and external customers, vendors, project teams and senior management
  • Previous experience in the mining industry is considered an asset
  • Fluent in Spanish, Portuguese or Russian is considered an asset
  • Strong knowledge of Service-Now is considered an asset
  • Strong knowledge of Snow License Manager is considered an asset 

Kinross is a Canadian-based gold mining company with mines and projects in Canada, the United States, Brazil, Chile, Russia, Ghana and Mauritania, employing approximately 9,300 people worldwide. Our core purpose is to lead the world in generating value through responsible mining.

Closing Date:

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