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Human Resources Technician - Longueuil Office

Job Field:
Human Resources Jobs
HR (Human Resources) Jobs, Recruitment/Talent Management/Reward Jobs
South America, Suriname
Suriname All
Contract Type:
Full Time / Permanent
Salary Description:
on application
Job Ref:

The Role

The Human Resources Technician is a customer support role in the HR Shared Service Center and provide exceptional customer service to employees, managers and HR professionals Partner in response to inquiries related to a broad HR related topics. Partner with the Human Resources, Shared Services team to ensure the smooth transaction and administrative functions to support IAMGOLD business strategy. Work closely with Talent Acquisition, Total Reward and the Human Resources Business Partners. Maintain the case management tool, coordinate the case management review meetings with the Shared Services team and the business. Answer standard human resources queries. Maintain and update basic reports. Maintain and update the various Human Resources documents and templates. Escalate complex request to the appropriate Human Resources subject matter experts (tiers 2 and 3). When required maintain cost record.

Your Responsibilities:

Key Area: Coordinate the case management tool. Coordinate the case review meetings with Human Resources colleagues.
Receive and review cases
Maintain the case management tool
Answer standard queries and escalate complex requests

Key Area: Respond to customer inquiries by telephone or email
Resolve request that require a customized response. Communicate solution or requested information to customer.
Allocate cases within the HR community.t
Process transactions by collecting required information or back-up documentation from the customer
Key Area: Maintain various Human Resources templates and documents
Understand the IAMGOLD page layout standards
Verify the legal content with IAMGOLD legal department
Validate the templates with colleagues
Suggest appropriate maintenance tool and methodology

Key Area: Maintain and update basic Human Resources reports.
Understand IAMGOLD confidentiality requirements
Run the standard reports
Validate the reports
Communicate the report to the identified stakeholders

Key Area: When require, maintain the transfer cost tracker.
Obtain approved expense report
Receive provider’s invoices.
Validate the expense report and invoices with the terms and conditions
Validate the cost center with finance colleagues.
Report discrepancies to subject matter expert (tiers 2 and 3)
Input the compliant expenses in the transfer cost tracker
Transmit the compliant expense report and invoices to the Accounts Payable team.
Follow-up, when requested, with the Accounts Payable team until the payment is performed


What we look for:

Bachelor degree in Human Resources or related field strongly preferred.
3+ years of experience in the business environment some experience in human resources is preferable.
Focused on details
Ability to prioritize, multi-task and remain flexible and change pace with workflow demands
Demonstrates a willingness to learn, implement new processes and work independently
Interested to develop Human Resources knowledge
Ability to manage multiple, high priority objectives, while meeting governance deadlines
Excellent organization and follow-up skills
Ability to effectively interact with multifunctional group
Excellent communication skills
Respectful of confidentiality requirements
Expert in Word, Excel and PowerPoint
Knowledge of Access is an asset
Understanding of case management tool and Human Resources data base.

Interested candidates should click on Apply Now to be directed to this vacancy on the IAMGOLD careers website and complete the application process online

Primary Location: Canada
Work Locations: 11 - Longueuil Office 1111 St. Charles Street West East Tower Suite 750 LONGUEUIL J4K 5G4
Job: Human Resources
Organization: Corporate Affairs-HSS-HR
Job Posting: Apr 5, 2019, 10:11:52 PM

Interested candidates should click on Apply Now to be directed to this vacancy on the IAMGOLD careers website and complete the application process online

Closing Date:

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