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ERP Coordinator (Mining / Information Technology / Sage / Pronto / Microsoft SQL / IT Applications / Expat) – West Africa

Job Field:
Information Systems Jobs
Application Development/Software Jobs, Mining Systems Jobs, MIS (Management Information Systems) Jobs
West Africa
West Africa All
Contract Type:
Salary Description:
Market related
CA Mining
Job Ref:
315 1906 MHU

Job Description: 
The ERP Coordinator (“ERPC”) is responsible to ensure that ERP related applications are deployed and working efficiently within the business and are in line with the organization’s strategy and requirements. The ERPC will be part of the ERP team and will work closely with the end-users of the various systems, IT department and developers of the various systems. Current systems in place include: Sage X3 ERP, Pronto Xi CMMS, FMA, Hubbub, C-Safe, Nomadis, Gallagher, Jarrison and RH PAIE. This role reports directly in to the Financial Manager.

  • Currently installed applications:
  • Provide subject experience and implementation skills for ERP solutions;
  • Seek to understand and translate business operational process needs into improvements specifications for ERP and related applications;
  • Work with suppliers and customers to ensure that existing applications are optimized to meet business needs;
  • Manage and develop data integrity and security standards for systems, coordinating requests for access within agreed parameters;
  • Provide support outside core hours for extended support during project implementations when required by the business;
  • Build and manage the relationship with the applications supplier and business to maintain a continuous level of remote and on-site support;
  • Manage all Service Level Agreements (SLA) for any ERP related contracts;
  • Liaise with the solutions provider on issues pertaining to routine and ad-hoc maintenance, technical support and development;
  • Organize regular meetings with system users to maintain working awareness of their service operations;
  • Ensure change control for all business applications and thorough System/UAT testing prior to full and controlled release of any application;
  • Assist IT and Support Desk as necessary to provide first class support and satisfy the needs of the applications end users. Manage support calls and liaise with consultants, technicians, and developers to ensure prompt resolution of requests;
  • New applications:
  • Identify suitable new and emerging technologies, develop business cases and coordinate proof of concept;
  • Work with suppliers and customers to implement new applications or new modules within existing applications;
  • Manage and plan a schedule for the safe introduction of new releases/patches to meet the service requirements;
  • Ensure all project changes are fully documented and colleagues trained prior to handover to the business owner;
  • General duties:
  • Build and maintain healthy and transparent relationships with stakeholders (internal and external);
  • Act as an interface between the end-user and technical consultants and provide advice on the interpretation of relevant procedures;
  • Develop and apply mechanisms and structures to ensure adherence to governance practices (like SOX) over the various systems;
  • Assist with audit enquiries (external or internal);

Requirements: Qualification and Skill

  • Sage Enterprise Management (Formally Sage X3) Certification or Pronto Xi CMMS Certification or Microsoft SQL Certification (MCSA) or Microsoft Certification (MCTS / MCITP)
  • At least 3 years’ post-qualification relevant experience, of which most should have been in the mining industry
  • Extensive Database knowledge & experience (MS SQL & IBM Informix) and Sage X3 ERP or Pronto Xi CMMS experience. Programming in SQL would be advantageous
  • Previous experience working on rotations in remote areas such as Africa

Benefits and Contractual information:

  • FIFO expat role
  • Roster 8/4
Closing Date:

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