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Technical Support Specialist - The Hague, Holland

Job Field:
Business Support Services Jobs, Information Systems Jobs
Discipline:
Admin/Clerical Jobs, Data Analyst Jobs, MIS (Management Information Systems) Jobs
Minerals:
Unspecified
Country:
Europe, Netherlands, The
Region:
Netherlands, The All
Contract Type:
Full Time / Permanent
Currency:
Unspecified
Salary Description:
on application
Posted:
16-Oct-19
Recruiter:
Kinross Gold
Job Ref:

Location: The Hague, South Holland, Netherlands

The Hague supports Kinross’ operations with functions including Global Mobility, Finance, Tax, IT and Supply Chain.

Job Description

The Technical Support Specialist, Information Technology will be a member of a worldwide client support and help-desk team.  Their primary responsibilities will include:

  • Act as the initial point of contact for all computer and system-related concerns from business users and other employees
  • Troubleshoot Windows Desktop Operating system & Microsoft Office Suite  & Office365
  • Provide desk side and remote support to Kinross IT users
  • Respond to Service Now tickets, and troubleshoot and resolve problems in a timely manner
  • Troubleshoot hardware and software issues related to printers, cell phones, laptops, desktops, tablets, and IP phones
  • Troubleshoot basic LAN and WiFi connectivity issues (Cisco technology)
  • Image laptop and desktop computer hardware with base OS (Windows 10) and business applications
  • Provision desktop and mobile voice communication devices for Kinross end-users
  • Provide support for site IT services such as video & audio conferencing, mobile device management, anti-virus, and spam filtering
  • Setup and support office printing
  • Manage user account information; Active Directory access permissions, rights, and groups
Job Responsibilities
  • Support the day-to-day operation of IT Client Services at Kinross locations.  This includes client hardware, software, services, and local networks. 
  • This individual will report to the Manager of Global IT Client Services
  • This position requires working independently in the support and resolution of IT issues at their office as well as being part of a worldwide IT support team providing support for other locations using remote support tools and processes. 
  • Work includes non-routine situations where established procedures do not always apply and problem resolution requires making modifications to existing analytical techniques and / or methods of operation.
  • This individual is expected to evaluate priorities and time commitments when managing their work priorities. 
Education and Experience
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems.  Superior problem solving skills are an absolute requirement
  • Ensure desktop and laptop computers interconnect seamlessly with diverse systems including associated file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Document procedures, standards, best practices, configurations, settings, installation sequences, etc 
  • The successful candidate will be interacting with all levels of Kinross employees and management and as such, a high degree of professionalism is required.
  • Professional written and interpersonal skills are essential
  • Microsoft, CompTIA and/or ITIL Certification is an asset
  • 3+ years of experience providing IT help-desk and user support.
  • The ability to work independently as well as in small teams is required
  • Advanced written and spoken English
  • Minimal travel to other Kinross locations is required
  • Ability to communicate in Dutch, Spanish, Portuguese, French, Arabic and/or Russian is considered an asset
Skills

• Attention to detail and strong analytical skills

Kinross is a Canadian-based gold mining company with mines and projects in Canada, the United States, Brazil, Chile, Russia, Ghana and Mauritania, employing approximately 9,300 people worldwide. Our core purpose is to lead the world in generating value through responsible mining.

Closing Date:
13/11/2019

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