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ICT Service Desk Technician - Rosebel Mine Site

Job Field:
Information Systems Jobs
Application Development/Software Jobs, Data Analyst Jobs, Infrastructure Jobs, Mining Systems Jobs, MIS (Management Information Systems) Jobs
South America, Suriname
Suriname All
Contract Type:
Full Time / Permanent
Salary Description:
on application
Job Ref:

The Role:

The ICT Servicedesk Technician will provide technical software, hardware and network problem resolutions to all computer users by performing question/ problem diagnosis and guiding users through step-by-step solutions.

Your Responsibilities:

IT Support:

Serves as the first point of contact for end users seeking technical assistance over the phone, email or personally;
Identifies, diagnoses, and resolves Level One problems for end users of their computer software and hardware and or the network; communicates solutions to end-users;
Performs remote or physical troubleshooting through diagnostic techniques and pertinent questions;
Provides one-on-one end-user problem resolution over the phone, e-mail or in the service desk portal;
Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals;
Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems;
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements;
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements;
Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.

Provides Assistance where required:

Delivers technical customer support over the phone;
Identifies, troubleshoots and resolves a wide range of technical computer-related problems;
Makes the distinction between Level One and Level Two end-user problems;
Identifies, evaluates and solves end-user workstation problems;
Supports and trains end-users in a wide range of software applications as needed;
Reads, understands and applies complex technical information.


What we look for:

High School Graduate
University Degree (preferably a B.S. in Computer Science) and a professional designation.
1-2 years in the IT field.
Tech Savvy with working knowledge of office automation products, databases and remote controls.
Good understanding of computer systems, mobile devices and other tech products.
Programming experience is a pre.
High level of energy, self-motivated and strong organizational skills.
Excellent inter-personal skills together with an ability to facilitate commitment to a cooperative team effort.
Good communication skills, both orally and written, with both internal and external contacts and the ability to work with all levels of the organization.
Innovative thinking and ability to work under pressure.

About Us

IAMGOLD is a leading mid-tier gold producer with four operating gold mines (including current joint ventures) on three continents. IAMGOLD has a pipeline of development and exploration projects. The company’s growth plans are focused in Canada, select countries in South America and Africa.
IAMGOLD is committed to a Zero Harm approach: we continually strive to reach the highest standards in human health and safety, minimize our impact on the environment and work co-operatively with our host communities.

Rosebel Gold Mines

Having a successful career path is about making the right choices and at Rosebel Gold Mines, we offer you many opportunities. We are one of the largest private employers in Suriname and offer a wide range of career paths, with all the support and incentives you need to be your best. We believe that by engaging, empowering and supporting each other, we can achieve extraordinary performance.

Primary Location: Suriname
Work Locations: 17 - Rosebel Mine Site President Da Costalaan NR 2 Paramaribo PO Box 2973
Job: Information Technology
Organization: Rosebel
Job Posting: Jan 27, 2020, 2:29:46 PM

Closing Date:

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