Senior Voice & Collaboration Network Engineer - Phoenix, AZ, US, 85004-2121

Collaborate with assigned team responsible to maintain and enhance the overall performance and availability of network infrastructure solutions to include data, video, voice, and wireless. Analyze technologies and recommend upgrades/changes based on assessments of the organization's current and future network technology needs.

• Oversee and execute planned network maintenance activity while minimizing impact to services
• Provide telecom engineering support and consultation to include monitoring system availability and performance, support of conferencing and Tier 3 / Tier 4 support both onsite and remotely
• Provide technical leadership on operational and project related work. Design and implement plans to introduce new technology into the voice, video and enterprise networks while minimizing network outages and insuring a seamless end-user experience
• Conduct thorough analysis of service results and respond to any escalated service delivery issues in a timely manner
• Design solutions and create implementation and support models for technology encompassing a specific specialization or platform
• Configure, install, support, and troubleshoot voice, video and enterprise network equipment
• Work effectively with other IS teams and outsourcing provider(s) to ensure technology solutions are effectively managed and performed
• Review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes
• Assist in the development of voice and video network operations processes, procedures, and documentation
• Interface with the business users to elicit and define network communications requirements
• Perform other duties as requested

Minimum Qualifications

• Bachelor's degree in Information Systems or related field and eight (8) years of experience in the Information Network Services, OR
• High School diploma or GED and twelve (12) years of experience in Information Network Services
• Strong understanding of Infrastructure design and support concepts

Preferred

• Eight (8) or more years of experience in networking with Cisco voice routers, routers and switches
• CCNP level certification. Substantiated experience may substitute
• Cisco Unified Border Element (CUBE) and SIP Trunking
• Cisco UC Manager Automation
• Cisco Voice IOS Gateways with H.323, MGCP
• Cisco Jabber, WebEx, BlueJeans, Zoom, etc.
• Cisco Contact Center (UCCX/PCCE)
• Cisco Unity Voicemail
• Cisco Telepresence Management Suite (TMS), Telepresence Server
• Microsoft Teams Phone

• Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
• Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
• Must be able to work in a potentially stressful environment
• Work is mostly performed in an office setting. Occasionally work will be performed in a mine, outdoor or manufacturing plant setting
• While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see
• Occasionally may be required to lift moderately heavy objects (up to 25 pounds) during the course of the workday
• Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
• Freeport-McMoRan promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing